Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to website@cyxus.com

You can upload your prescription file directly on the product page before checkout, or choose to email it to us later. We also accept manual entry if you have the values ready.

Absolutely! Just make sure to get your prescription to us within 2 days so we can start working on your lenses.

If you're having trouble uploading your file, don’t worry! You can still complete your order. Simply choose the option to email us your prescription after checkout. Our email address and instructions will be provided in your order confirmation. And you can simply email us at website@cyxus.com

Prescription orders typically take 5–10 business days to produce, depending on the lens type. Shipping time is additional and varies by location. In general, we provide 16-24 days for standard shipping.
Shipping policies vary by country. In general, we offer free shipping for orders over $50 in select countries. You’ll see the exact shipping cost and eligibility during checkout based on your location.
We offer Single Vision, Progressive (no-line bifocals), Blue Light Blocking, and Readers. You can customize your lenses during the product configuration process.
If your prescription has changed and your order hasn't entered production, contact us as soon as possible—we'll update it for you. Once lenses are made, changes may incur additional fees.
We’re available to respond to messages from 9:00 AM to 6:00 PM (weekdays). You might still hear from us on weekends, but replies may be irregular or delayed. For urgent cases, you need to mark “Urgent” in your email, we will get back to you ASAP.
If a specific model is out of stock, restock dates may vary. We recommend ordering a similar style or choosing a different color of the same model if available. Feel free to reach out and we can help you find the closest alternative.
Yes! We often run promotions and special deals. Check the banner at the top of our website to see the latest discount codes and offers available for your order.
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